Group People Operations Manager at Ocado Group
When our journey started, we were all about changing the way people shop for groceries. Nearly 20 years later, we’re a FTSE 100, client-focused business that provides services, technology, and automation to grocery e-commerce businesses around the world.
UK (Outside London)
About the job
Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.
Ocado Group is modernising the People Shared Services Function with streamlined processes and tech, to enable best in class service to all employees and stakeholders across the business.
We have an exciting opportunity for a results-driven and client-centric People Operations Manager with a focus on the delivery of excellent people service led by data, metrics and business process analytics.
If you are resilient, data driven and client-centric, with a thirst for driving continuous improvement, in a fast-paced, ever-changing and innovative business, please read on and apply!
What will you be doing?
Lead, motivate, develop and engage the team to deliver success and help to create and sustain a high-performing team dedicated to continuous improvement and excellence.
Delivery/Workflow/business process management
Ownership of team service meeting agreed SLAs and ensuring compliant delivery for all People processes.
Lead on the development and standardisation of workflows/process maps and SOPs where appropriate across all aspects of the Shared Service Centre.
Foster an innovation and continuous improvement mindset to drive the continuous improvement of processes, utilising data analytics and employing a strong focus on optimisation via technology enablement.
Partner with key clients and stakeholders to deliver and problem solve. Proactively manage workflows with a strategic, pragmatic and commercial approach to problem solving. Ability to persuade and influence where necessary.
Build strong and collaborative relationships with interdependent teams/functions (e.g. people teams, payroll, reward, recruitment and IT/Business Applications).
Ownership of team SLAs and metrics. To be data driven in decision-making and analytical thinking with the ability to convert data into insights and solutions.
Service Delivery Growth and change management:
Lead and drive the evolution of the People Shared Services team, focusing on process optimisation and international deployment.
Review and design standardised processes and procedures across different teams, with a keen focus on technology enabled delivery.
Ownership and delivery of projects to drive overall performance and service catalogue expansion.
Ensuring there is a focus on employee experience and engagement, and that projects are aligned with our operating model and Group objectives.
Track record of leading HR Shared Services Team and/or People Operations teams Internationally minded, with previous experience of working in a global company.
Experience in people systems technology, in particular Workday.
Knowledge and exposure to group case management systems (e.g. Salesforce) and reporting.
Can demonstrate strong use of data insight to drive change.
Can analyse business problems and come up with solutions
Experience of process mapping (Visio, Six Sigma (black belt)) and lean methodologies would be preferable.
Expertise in Pproject management in particular, delivering transformational large scale changes and system implementations.
Strong business acumen, resilient, flexible and adaptable to embracing and managing change in a high pace environment.
Effective communication and interpersonal skills, able to communicate customer centric mindset to senior stakeholders.
Commercially intuitive and able to demonstrate an understanding of businesses and what makes them tick.
Previous experience within a technology business would be advantageous.
What we offer you
Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.
30 days 'working from anywhere in the world' policy
Wellbeing support through Apps such as Unmind and an Employee Assistance Programme
25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
Pension scheme (various options available including employer contribution matching up to 7%)
Private Medical Insurance
22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
Train Ticket loan (interest-free)
Cycle to Work Scheme
Free shuttle bus to and from Hatfield Train Station to the Hatfield offices
Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
Opportunity to participate in Sharesave and Buy as You Earn share schemes
15% discount on Ocado.com and free delivery for all employees
Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)
We're in it together, we are proud of what we do, we can be even better
We welcome applicants from across the world. If your employment is subject to sponsorship under the UK points-based immigration system, Ocado Group will only pay for the cost of a Certificate of Sponsorship for you, including the Immigration Skills Charge (ISC) if applicable. You will be responsible for the cost of your own visa application and the Immigration Healthcare Surcharge (IHS)