Head of People Operations at Levy UK + Ireland
We are Levy UK – the catering and hospitality partner to many of UK’s iconic sport, leisure, heritage, performing venues, conference and exhibition centres. Our recipe for success is to create celebrated food and drink experiences and putting our partners and guests first. We are the name behind great experiences. #LevyExperience
About the job
On-going training & development
Medicash – Healthcare benefits, including dental, optical and therapy treatments. (Includes up to four dependent children)
Exclusive Benefits & Wellbeing Site (Perks At Work)
Entertainment discounts - Up to 55% off cinema tickets
Health & wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
Travel discounts - Discounts for holiday companies such as TUI and Expedia
Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards. Many of the Shopping Cards can be reloaded, and some can be used online to double your savings with existing online offers
Meals on duty
Travel Loan (after 3 months service)
Employee Assistance Programme
3 days additional leave, following return from Maternity
Day off for Babies first birthday
Holiday Purchase scheme
Hospitality partner, Levy UK are looking for a Head of People Operations to join the team at the world famous, home of Tennis, Wimbledon!
Overall Purpose of the Job
The role will work across all core people disciplines to ensure processes are in place to deploy our workforce effectively, maintaining high levels of colleague satisfaction whilst remaining aligned with strategy and company goals.
Responsible for the overall delivery of the People Operations function within the venue, liaising with the senior management team to deliver best practice to drive change and constantly deliver business objectives. To provide strong leadership whilst delivering and managing the People Operations function. To ensure the smooth planning and delivery of a first-class service to the internal customer base and all customers within the venue. Ensuring that all colleagues are recruited and trained to Food & Drink at Wimbledon standards to deliver a 5-star service to all our guests.
Overall responsibility for the People function, across the venue
Lead constructive 121’s with all HOD’s to discuss people activity and instil and maintain a people first culture
Promote a cooperative work climate, maximising productivity and morale
Be able to interact effectively across a diverse client base both direct and third party
Manage the relationship with partners, agencies and Constellation where required
Challenge and continually review variable labour specifications within all areas to assess cost effectiveness
Challenge the way things are done and continually improve
Provide support to the senior management team on all employee relation issues, in conjunction with HR Support Centre and HR Business Partner
Support all performance management and succession planning within the venue in conjunction with HR & L & D support
Remain perceptive to innovative ideas and pursue them in a positive manner
Act as a central point of contact for employee queries on HR policies and procedures
Assist at grievances and disciplinary investigations and hearings as required and in conjunction with HR Support Central/HR Business Partner
Ensure the correct starter paperwork and RTW is on file for all employees and casual workers, in line with Levy standard
Hold regular open-door HR surgery as appropriate
Recruitment & Training
Build, lead and manage an effective team with clear recruitment objectives and plans that are updated and maintained
Lead and manage recruitment of variable team members for the business, recruiting the best to deliver a first-class operation
Collaborate with HOD’s, Head of L&D, and L & D Business Partner to identify training needs and drive development of high performers
Support the Head of Operations and HR Business Partner with a talent matrix across the business
Support HOD’s to drive and implement people centric plans and activity in line with the HR core signatures
To support the retention plan for your business
Working with the Levy HR and L & D Business Partners, to ensure there is a live annual training and development plan in place for the senior management team
Provide support to onsite apprentices
Support the team with all aspects of event labour scheduling to address forecast and actual labour spends
Work to develop and advise on action plans to reduce labour turnover and improve retention amongst employees
Manage and take ownership for all costs associated with the people operation function under your management
Ensure all weekly payroll is processed and signed off within the deadline and in line with company policy
Manage and deliver weekly payroll for all variable staff, to ensure all colleagues are paid correctly and on time
Health & Safety
Maintain H&S compliance and be actively involved with H&S meetings
Ensure H&S training is completed in accordance with legal and company requirements (including Responsible Service of Alcohol)
Personally, demonstrate that you take responsibility for your own health and safety and that of others
Who We Are
Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK’s most significant sporting, arena, and leisure venues.
Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue. With a company-wide passion for food, Levy UK + Ireland creates menus and food experiences that feature fantastic seasonal dishes, with a strong focus on British ingredients.
As well as providing tailor-made concepts for its clients, Levy UK + Ireland also delivers corporate hospitality, event catering, venue sourcing and support services, through its portfolio of businesses. These include Keith Prowse, Payne and Gunter, and Lime Venue Portfolio.
LinkedIn Levy UK
Instagram @Levy_UK_ Ireland
Levy UK + Ireland is a sector of Compass Group UK and Ireland which is part of Compass Group Plc, the world"s leading foodservice company. We specialise in providing food, vending and related services on our clients" premises. The company operates across the core sectors of Business + Industry, Defence, Offshore + Remote Site, Healthcare, Education, Sports + Leisure and Vending with an established brand portfolio.
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
Compass Group UK+I
Head of People