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Head of People Operations at Levy UK + Ireland

We are Levy UK – the catering and hospitality partner to many of UK’s iconic sport, leisure, heritage, performing venues, conference and exhibition centres. Our recipe for success is to create celebrated food and drink experiences and putting our partners and guests first. We are the name behind great experiences. #LevyExperience

Head of People Operations at Levy UK + Ireland

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About the job

50k Basic

On-going training & development

Medicash – Healthcare benefits, including dental, optical and therapy treatments. (Includes up to four dependent children)

Exclusive Benefits & Wellbeing Site (Perks At Work)

Entertainment discounts - Up to 55% off cinema tickets

Health & wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)

Travel discounts - Discounts for holiday companies such as TUI and Expedia

Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards. Many of the Shopping Cards can be reloaded, and some can be used online to double your savings with existing online offers

  • Meals on duty

  • Travel Loan (after 3 months service)

  • Vodaphone discounts

  • Employee Assistance Programme

  • 3 days additional leave, following return from Maternity

  • Day off for Babies first birthday

  • Holiday Purchase scheme

  • Professional subscriptions

Hospitality partner, Levy UK are looking for a Head of People Operations to join the team at the world famous, home of Tennis, Wimbledon!

Overall Purpose of the Job

The role will work across all core people disciplines to ensure processes are in place to deploy our workforce effectively, maintaining high levels of colleague satisfaction whilst remaining aligned with strategy and company goals.

Responsible for the overall delivery of the People Operations function within the venue, liaising with the senior management team to deliver best practice to drive change and constantly deliver business objectives. To provide strong leadership whilst delivering and managing the People Operations function. To ensure the smooth planning and delivery of a first-class service to the internal customer base and all customers within the venue. Ensuring that all colleagues are recruited and trained to Food & Drink at Wimbledon standards to deliver a 5-star service to all our guests.

Key Responsibilities


  • Overall responsibility for the People function, across the venue

  • Lead constructive 121’s with all HOD’s to discuss people activity and instil and maintain a people first culture

  • Promote a cooperative work climate, maximising productivity and morale

  • Be able to interact effectively across a diverse client base both direct and third party

  • Manage the relationship with partners, agencies and Constellation where required

  • Challenge and continually review variable labour specifications within all areas to assess cost effectiveness

  • Challenge the way things are done and continually improve


  • Provide support to the senior management team on all employee relation issues, in conjunction with HR Support Centre and HR Business Partner

  • Support all performance management and succession planning within the venue in conjunction with HR & L & D support

  • Remain perceptive to innovative ideas and pursue them in a positive manner

  • Act as a central point of contact for employee queries on HR policies and procedures

  • Assist at grievances and disciplinary investigations and hearings as required and in conjunction with HR Support Central/HR Business Partner

  • Ensure the correct starter paperwork and RTW is on file for all employees and casual workers, in line with Levy standard

  • Hold regular open-door HR surgery as appropriate

Recruitment & Training

  • Build, lead and manage an effective team with clear recruitment objectives and plans that are updated and maintained

  • Lead and manage recruitment of variable team members for the business, recruiting the best to deliver a first-class operation

  • Collaborate with HOD’s, Head of L&D, and L & D Business Partner to identify training needs and drive development of high performers

  • Support the Head of Operations and HR Business Partner with a talent matrix across the business

  • Support HOD’s to drive and implement people centric plans and activity in line with the HR core signatures

  • To support the retention plan for your business

  • Working with the Levy HR and L & D Business Partners, to ensure there is a live annual training and development plan in place for the senior management team

  • Provide support to onsite apprentices


  • Support the team with all aspects of event labour scheduling to address forecast and actual labour spends

  • Work to develop and advise on action plans to reduce labour turnover and improve retention amongst employees

  • Manage and take ownership for all costs associated with the people operation function under your management

  • Ensure all weekly payroll is processed and signed off within the deadline and in line with company policy

  • Manage and deliver weekly payroll for all variable staff, to ensure all colleagues are paid correctly and on time

Health & Safety

  • Maintain H&S compliance and be actively involved with H&S meetings

  • Ensure H&S training is completed in accordance with legal and company requirements (including Responsible Service of Alcohol)

  • Personally, demonstrate that you take responsibility for your own health and safety and that of others

Who We Are

Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK’s most significant sporting, arena, and leisure venues.

Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue. With a company-wide passion for food, Levy UK + Ireland creates menus and food experiences that feature fantastic seasonal dishes, with a strong focus on British ingredients.

As well as providing tailor-made concepts for its clients, Levy UK + Ireland also delivers corporate hospitality, event catering, venue sourcing and support services, through its portfolio of businesses. These include Keith Prowse, Payne and Gunter, and Lime Venue Portfolio.


LinkedIn Levy UK

Twitter @Levy_UK

Instagram @Levy_UK_ Ireland

Facebook @Levy_UK

Levy UK + Ireland is a sector of Compass Group UK and Ireland which is part of Compass Group Plc, the world"s leading foodservice company. We specialise in providing food, vending and related services on our clients" premises. The company operates across the core sectors of Business + Industry, Defence, Offshore + Remote Site, Healthcare, Education, Sports + Leisure and Vending with an established brand portfolio.

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.

Compass Group UK+I

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